FAQ0
FAQ
1. Q: Are your a trading company or manufacturer?
A: We have own factory with more than 20 years of experience, experienced designer, low MOQ, excellent quality, reasonable price, good service, and fast delivery.
2. Q: How to get a sample?
A: Sample order is welcome. Please contact us and make sure what sample you need. It usually takes 3-7 days to finish your sample according to the design.
3. Q: Can we print our own brand or logo on your products ?
A: Yes, of course. Please provide digital file and size of your logo/label/tag. It is our pleasure to be one of your good OEM manufacturers in China.
4. Q: Why do some goods have difference between website picture and practical items?
A: Because different light and browser, also different batches, material may be caused little difference between the picture and practical goods.
5. Q: Do you provide free samples?
A: We will provide free sample for our regular customers. For new customers, we will charge sample fee for each design, but we will return it to you once bulk order reaches our MOQ.
6. What is your minimum order quantity(MOQ)?
A: As a direct sweater factory, our MOQ of custom made styles is 50 pieces per style mixed color and size. For our available styles, our MOQ is 2 pieces.
7. Can I have my private label on the sweaters?
A: Yes. We offer both OEM and ODM service. It is OK for us to custom made your own logo and attach on our sweaters. We also can make sample development according to your own design.
8. Can I get a sample before placing order?
A: Yes. Before placing order, we can develop and send sample for your quality approval first.
9.How long is your sample lead time and production lead time?
A: Our sample lead time for custom made style is 5-7 days and 30-40 for production. For our available styles, our sample lead time is 2-3 days and 7-10 days for bulk.
10. How about the shipping cost?
A: Shipping cost depends on the order quantity, package size and shipping way like Express DHL, FEDEX, UPS ect. By air or by sea. To know the shipping cost, pls contact us for detail information and we will offer different options for your selection.
Shopping
What Shipping Methods Are Available?
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How do I place an Order?
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Payment
What Payment Methods Are Accepted?
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Do You Ship Internationally?
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
What Payment Methods Are Accepted?
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Returns
Is Buying On-Line Safe?
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Do I have to pay anything to return my items?
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How do I return an item?
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Shipping
How many day take for shipping?
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